TWOSCRIPTS - Privacy Policy

About This Policy

TwoScripts Labs Inc. ("TwoScripts," "we," "us," or "our") develops and operates software and related services.

This Privacy Policy explains how information is collected, used, disclosed, and protected when you use our applications and services.

Different applications may use different features, technologies, and third-party service providers. Accordingly, not every practice described below applies to every application.

1. Information We Collect

The information we collect depends on the application and the features you use.

Information You Provide

Depending on the application, you may provide information such as:

Questions, prompts, searches, or other content you submit.
Information you provide when contacting us for support.
Account information when an application provides account or sign-in functionality.
Preferences, settings, or other information you choose to save within an application.

Voice Input

Some applications allow you to speak instead of typing. Depending on the application and speech-recognition configuration, audio captured through the microphone may be processed on the device or transmitted to the applicable speech-recognition service, such as Apple's speech-recognition services, to convert speech into text.

Device and Technical Information

Depending on the application and services used, we may collect information such as:

Device or installation identifiers.
Device type and operating system information.
Application version and configuration information.
Crash and diagnostic information.
Application performance information.
Information about how you interact with application features.

This information may be collected directly by us or through third-party service providers that provide analytics, diagnostics, performance monitoring, advertising, or other application functionality.

Purchase and Subscription Information

When you purchase a subscription or other in-app purchase, the transaction is processed through the applicable app store, such as Apple or Google.

We and our service providers may receive information necessary to verify and manage your purchase or subscription, such as purchase history, subscription status, entitlement information, and purchase-related identifiers.

Some applications use RevenueCat to manage subscription entitlements and related functionality.

We do not receive or store your full payment-card information through our applications.

2. How We Use Information

We may use information to:

Provide and operate our applications and their features.
Process and manage purchases and subscriptions.
Provide account and synchronization functionality where available.
Respond to support requests.
Provide AI-powered features.
Understand how our applications are used.
Improve application features and user experience.
Monitor application performance and diagnose crashes or technical problems.
Maintain security and prevent fraud, abuse, or unauthorized use.
Measure and improve advertising and marketing campaigns where applicable.
Comply with legal obligations and protect our legal rights.

3. AI-Powered Features

Some of our applications provide AI-powered features that generate answers, explanations, recommendations, or other content.

When you use an AI-powered feature, the information necessary to generate the requested response may be transmitted to a third-party AI service provider.

Depending on the application and feature, we may use providers such as Anthropic (Claude API) or other AI service providers.

For example, when an application uses the Claude API, the text or other content necessary to process your request may be transmitted to Anthropic so that Claude can generate a response.

The information transmitted depends on the particular application and feature. We seek to limit information sent to an AI provider to what is reasonably necessary to provide the requested functionality.

AI providers may process information according to their applicable terms, privacy policies, and data-processing arrangements.

AI-generated responses may be inaccurate, incomplete, or unsuitable for a particular situation. You should independently evaluate AI-generated information and obtain professional advice where appropriate.

4. Advertising, Attribution, and Tracking

Some of our applications display third-party advertisements using services such as Google AdMob.

Where AdMob or similar advertising services are used, information such as device or advertising identifiers, IP address, application interactions, performance information, crash or diagnostic information, and other technical information may be processed by the applicable advertising provider and its partners for purposes such as delivering advertisements, measuring advertising performance, analytics, fraud prevention, and related advertising functions.

The types of advertisements and information processing may vary depending on the application, platform, location, available consent mechanisms, and applicable privacy choices or requirements. Depending on the application and configuration, advertisements may be personalized or non-personalized.

Some of our applications also use third-party services such as Meta to promote our applications and measure the effectiveness of external advertising campaigns.

For applications that use Meta's Facebook SDK or similar technologies, certain information such as device or application identifiers and interactions with the application may be shared with the applicable provider for purposes such as advertising measurement, attribution, campaign optimization, and analytics.

The use of Meta or another advertising or attribution service to promote an application does not necessarily mean that the application displays third-party advertisements inside the application.

Some applications may engage in tracking as defined by Apple's App Tracking Transparency framework. On iOS, when tracking requires permission under Apple's App Tracking Transparency framework, the application will request the applicable permission before performing such tracking.

Users can control applicable tracking permissions through their device settings.

Where required, applicable consent mechanisms and privacy controls may also be provided for advertising and related data processing.

5. Purchases and Subscriptions

Purchases and subscriptions are processed through the applicable app store.

Some applications use RevenueCat to manage subscription entitlements, verify subscription status, support subscription restoration, and provide related subscription functionality.

RevenueCat may process information necessary to provide these services.

We do not receive or store your full payment-card information through our applications.

Apple Refund Requests

When you use an application and make an in-app purchase, we may share relevant information about your use or consumption of purchased content with Apple when necessary for Apple to evaluate a refund request.

This information may include information about how you accessed or used purchased content. We share such information only when necessary to assist Apple in evaluating the refund request and in accordance with Apple's applicable policies.

6. Analytics, Diagnostics, and Performance

Some of our applications use third-party services such as Firebase and Google Analytics for Firebase to collect analytics, crash reports, diagnostics, and performance information.

Depending on the application, this may include information about:

Application interactions and feature usage.
Crash events.
Performance and technical information.
Device or installation identifiers.
Application version and operating system information.
Other analytics information configured for the particular application.

These services may automatically collect certain events or information about how an application is used, and applications may also send additional events or information where configured.

We use this information to understand application usage, diagnose problems, improve performance, develop features, and maintain the reliability of our applications.

7. Third-Party Service Providers

Depending on the application, we may use third-party service providers to provide, operate, analyze, advertise, or improve our applications.

These providers may include:

Apple — App distribution, purchases, subscriptions, Sign in with Apple, refund-related processes, and related services.
Google — Google Play distribution, purchases, subscriptions, Sign in with Google, and related services.
Google AdMob — Third-party advertising, ad delivery, advertising measurement, and related services where applicable.
Google Analytics / Firebase — Analytics, crash reporting, diagnostics, performance monitoring, authentication, backend services, and related functionality where applicable.
RevenueCat — Subscription and entitlement management.
Meta — Advertising, attribution, campaign measurement, and related analytics where applicable.
Anthropic — AI-powered features using the Claude API where applicable.
Other service providers reasonably necessary to provide particular application features.

These providers may process information according to their own privacy policies and applicable terms.

8. Data Sharing

We may share information with service providers when reasonably necessary to:

Provide application features.
Process purchases and subscriptions.
Generate AI responses.
Provide account or synchronization functionality.
Provide advertising and related services.
Measure advertising campaigns and attribution.
Provide analytics, diagnostics, and performance monitoring.
Maintain security and prevent fraud or abuse.
Comply with legal requirements.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, users, property, or services.

We do not sell personal information for monetary consideration. However, depending on applicable law and the services used by a particular application, certain disclosures to advertising or attribution providers may be considered a “sale,” “sharing,” or similar regulated disclosure.

Where required by applicable law, we provide users with applicable choices or rights to opt out of such processing.

9. Data Storage and Retention

Some information and application data may be stored locally on your device.

Depending on the application and features you use, certain information may also be processed or stored on servers operated by TwoScripts or our third-party service providers.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining records, resolving disputes, enforcing agreements, maintaining security, and complying with legal obligations.

Retention periods vary depending on the type of information, the application, and the service involved.

Third-party providers may have their own retention periods and practices.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Permissions and Device Controls

Our applications may request permission to access certain device features, such as the microphone, notifications, or other device functionality required for particular features.

You may grant, deny, or revoke applicable permissions through your device settings. Denying or revoking a permission may limit or prevent the associated application feature from functioning.

12. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also be able to control certain data practices through:

Device permissions.
Advertising and tracking settings.
Account settings provided within an application.
Subscription and purchase settings provided by the applicable app store.

To submit a privacy-related request, please contact us using the contact information below.

13. Children's Privacy

Our applications are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Third-Party Services and Privacy Policies

Our applications may contain or use services provided by third parties. Those third parties may have their own privacy policies governing their processing of information.

Examples include:

We encourage you to review the privacy policies and applicable terms of third-party services that are relevant to the application you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our applications, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

TwoScripts Labs Inc.

Email: [email protected]